A mug comes back chipped

Ellie, behind the counter at Little Lane Home (sample business). Find the sale, say what came back and whether it can be sold again, then refund or credit.

Sample dataLittle Lane HomeL

New return

Find the sale, choose what came back, then say what happens to the money.

2 of 3

Step 1 · Find the sale

ORD-2418ORD-2418 · Saturday 26 Sep, 11:424 items can still come back

Step 2 · What came back?

Stoneware mug

2 of 2 left to return

−1+Condition:Good to sell againDamaged — don't sell£9.50

Cotton tea towel set

1 of 1 left to return

−0+

Greeting card

1 of 1 left to return

−0+

Step 3 · What happens to the money?

Give the money back now

Only up to what they have actually paid.

Keep it as credit on their account

Comes off what they owe you.

1 item coming back

£9.50

Refund and finish

Taking something back · sample data← → to move · Esc for the whole screen

14:00Step 1 of 4

Scan the receipt

The customer has the receipt from last Saturday. Ellie scans it and the sale comes up, with how many items can still come back.

All tours

A mug comes back chipped

A mug comes back chipped: guided tour, 4 steps

Scan the receipt